Director of Professional Services
BASIC PURPOSE
The Director of Professional Services has administrative and fiscal responsibility for the Professional Services Department as well as responsibility for assuring that the development and growth of the department is in alignment with the operating goals of the organization. In addition, the position works closely with the General Manager and Senior Management team to assure that the organization capitalizes on business opportunities that enhance the organization's financial viability.
DUTIES AND RESPONSIBILITIES
- Plan and manage all activities of the Professional Services department. Operate business unit at levels which meet or exceed departmental and organizational goals. This includes:
- Manage the development/implementation of detailed business plan
- Manage development/implementation of formal sales process/program
- Manage the development/implementation of marketing program
- Management/administration of department personnel
- P&L responsibility, including development and management of annual operating budget
- Solicit and help generate Professional Services engagements and manage execution of engagements by Consultants. This includes:
- Initial discussion with customer to estimate size, type, and timeframe of engagement.
- Assignment of technical resource to develop project scope.
- Preparation and delivery of proposal to customer based on scope of work.
- Follow-up/selling engagement to customer.
- Working with the legal department to pare, negotiate and execute customer contracts.
- Monitoring of internal resources and customer satisfaction during engagement to ensure effective delivery of services.
- Post-engagement customer follow-up.
- Post-engagement evaluation to document project metrics such as profitability, planned vs. actual estimates, customer satisfaction, and recommendations for future projects.
- Assure effective operation of the department and provide leadership and training for resource staff. This includes:
- Proper supervision and management of personnel and fiscal resources.
- Solicit and retain new personnel as necessary to support objectives of department
- Assure maximum fiscal performance in all areas.
- Monitor and assess industry trends and opportunities
- Assures effective systems and supports for comprehensive monitoring and identification of key areas related to the goals of the department and the organization. This includes:
- Developing effective systems for identifying and monitoring and reporting on progress of key operational areas.
- Maintaining comprehensive data measuring performance of engagements in areas of sales, execution, customer satisfaction, operations and administration.
- Develops and provides presentation of feasibility studies for organizational business opportunities. This includes:
- Assessing business environment trends, readiness, opportunities and customer service needs.
- Analyzing and evaluating ways to use the organization's available resources to achieve maximum value.
- Providing comprehensive evaluation, including timetable, cost/benefit analyses, and contingencies for operational decisions to COO.
- Providing, or providing for, implementation of any recommended new business opportunities or processes.
- Interacts with other department managers to accomplish organizational objectives, including:
- Supervises Professional Services staff to accomplish department objectives.
- Interacts extensively with customers in the solicitation, sales, delivery and follow up of all Professional Services engagements.
- Manages all Professional Services department human resources to assure projects are completed as planned.
- Interacts by phone and in person with Vanguard staff members, management, contract vendors, and customers.
QUALIFICATIONS/SKILLS AND ABILITIES
- Able to direct activities of a consulting team, ensuring customer satisfaction with consulting projects, and maximizing company's revenues.
- Maintain a highly trained consulting staff and Resolve complex business application problems.
- Excellent writing, editing, communications and presentation skills.
- Professional appearance and presentation required.
- PC literacy required especially in database use.
- Demonstrated independent problem solving, effective interpersonal skills, and a commitment to customer service.
- Ability to manage systems and identify implications for operational changes.
- A basic knowledge of the Mainframe Information Security industry.
- Experience with project, personnel, resource and budget management.
EDUCATION AND TRAINING
- Bachelor's degree in business, marketing or computer science.
- Minimum 5 to 7 years in Consulting/Education management experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Severe stress may occur periodically. Travel may be required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you fit this description, we would like to hear from you.
Benefits Include:
- Flexible work hours - Work hours are designed to accommodate your family schedule or traffic
- Medical and Dental Insurance - Generous company contribution towards premiums
- Cafeteria 125 Plan - Company sponsored plan for employees to use for uncovered and health care and childcare expenses
- Company paid life insurance
- Employee development - Vanguard provides in-house training as well as outsource training
- Vacation and holidays
- 401K Plan
Bonus Benefit:
- You'll work with an awesome group of co-workers for a company that is rock solid in its industry.
Contact Information
Human Resources
hr@go2vanguard.com
Fax: 702.794.0023
Website: www.go2vanguard.com
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