Senior Client Care Analyst (Customer Support & Quality Assurance)
Department: Client Care
Reports to: Director of Client Care
Vanguard Integrity Professionals provides enterprise security software for large enterprises and government agencies that need to solve complex security challenges and meet regulatory compliance requirements. Vanguard’s security management, identity authentication, and auditing and compliance solutions are easy to use and provide a rapid return on investment. With Vanguard’s solutions, major corporations and government agencies can lock down their mainframes, networks and cloud-based systems.
Manage and Analyze customer inquiries for all products and services and ensure timely resolution, and assist for all services offered by organization and ensure resolution for customers. Coordinate with various departments and customer and resolve all technical and operational issues with all vanguard products and Services
Vanguard Integrity Professionals is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Vanguard Integrity Professionals are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.