Vanguard Product
Version
Discontinuance Date
Vanguard Security Solutions
2.4
January 30, 2025
Vanguard Security Solutions
2.3
May 30, 2022
Vanguard Security Solutions
2.2
Sept 30, 2020
Vanguard Security Solutions
2.1
Sept 30, 2018
Vanguard Security Solutions
1.3
Sept 29, 2017
Firecall Product Support Schedule
| Product Name/Release | Support Status | OS Compatibility | Software Compatibility | APAR or PTF Listings |
|---|
ETF/A - Tools Facility for ACF2 |
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| ETF/A V-183 | General Availability as of August 1st, 2019 | IBM z/OS 1.9 and Above | CA_ACF2: r8 - r16 | PTFs |
| ETF/A V-1.8.2 | Limited Support as of August 1st, 2020 | IBM z/OS 1.9 and Above | CA-ACF2: r8 - r16 | PTFs |
| *New release features include support for ACF2 roleset rules and 252 character DB2 rule set $KEYs. | ||||
ETF/R - Tools Facility for RACF |
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| ETF/R V-1.3.4 (Current - (shipped with Common v.1.2.4 )) | General Availability April 9th, 2018 | IBM z/OS 1.9 and Above | IBM z/OS 1.9 and Above | PTFs |
| ETF/R V-1.3.2 | Limited Support as of April 9th, 2019 | IBM z/OS 1.9 and Above | IBM z/OS 2.2 and Above | PTFs |
E-SRF - Security Reporting Facility |
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| E-SRF V-2.4.5 (Current) | General Availability August 31st, 2019 | IBM z/OS 1.9 and Above | CA-ACF2 6.5 and Above, IBM RACF 2.2 and Above | PTFs |
| E-SRF V-2.4.4 | Limited Support as of August 31st, 2020 | IBM z/OS 1.9 and Above | CA-ACF2 6.5 and Above, IBM RACF 2.2 and Above | PTFs |
E-SCC - Classification Categorization |
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| E-SCC V-1.1.0 | General Availability as of November 15th, 2010 | Windows XP, Vista, 7, 8 and 10 | CA-ACF2 6.5 and Above, IBM RACF and Above, E-SRF V-2.3.1 | PTFs |
Help Desk Facility |
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| ETF/H V-1.1.3 | General Availability as of December 1st, 2016 | IBM z/OS 1.9 and Above | CA-ACF2 6.5 and Above, IBM RACF 2.2 and Above, CA-Top Secret 5.0 and Above | PTFs |
| ETF/H V-1.1.2 | Limited Support as of January 15th, 2018 | IBM z/OS 1.9 and Above | CA-ACF2 6.5 and Above, IBM RACF 2.2 and Above, CA-Top Secret 5.0 and Above | PTFs |
| E-PRF V-2.2.2 | General Availability as of January 1st, 2013 | IBM z/OS 1.9 and Above | CA-ACF2 6.5 and Above, IBM RACF 2.2 and Above | PTFs |
Common Components and Framework |
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| Common Components V-1.2.5 | General Availability August 1st, 2019 | N/A | N/A | PTFs |
| Common Components V-1.2.4 | Limited Support as of August 1st, 2021 | N/A | N/A | PTFs |
Product Support Status Information
| Support Class | Description | ||||
|---|---|---|---|---|---|
| General Availability | Current release that is Generally Available to customers. Fully supported as per maintenance contract. | ||||
| General Availability | Prior release that is still Generally Available to customers for a limited time or special needs only. Fully supported as per maintenance contract. Enhancement requests accepted for review. | ||||
| Full Support Available | Prior release that is no longer Generally Available to customers. Fully supported as per maintenance contract for a limited time. (Normally one year after the Generally Available release becomes available.) Enhancement requests no longer accepted. Full Support end date will be determined and posted. Customers urged to upgrade to the Generally Available release. | ||||
| Full Support Available Until: | Prior release that is no longer Generally Available to customers. Fully supported as per maintenance contract until a specified date, after which only limited support available. Existing service and documentation provided on the FTP Server. Enhancement requests no longer accepted. Customers urged to upgrade to Generally Available release. | ||||
| Limited Support Available | Prior release that is no longer Generally Available to customers. Only limited support is available. No NEW enhancements will be provided. Assist in provided. Assist in providing problem determination in emergency situations. Existing service and documentation provided on the FTP server. Customers urged to upgrade to the Generally Available release. | ||||
Technical Support
Phone: (877) 794-0014 ext. 501
Email: techsupport@go2vanguard.com
If you have a Customer Zone login, please go to the link below for Customer Zone access, otherwise contact Technical Support via either method above, and let them know you are former EKC client and need access to the Customer Zone.
Customer Zone Login
Accounting, Contract & General Information
Customer contract & accounting information please contact Vanguard Integrity Professionals at:
(877) 794-0014 ext. 331
Email: Roxane.Rosberg@go2vanguard.com or Shannon.Priester@go2vanguard.com
Customer Support
Sales Information
Milton Rosberg
Phone: (877) 794-0014 ext. 320
Mobile: (702) 335-0686
Email: Milton.Rosberg@go2vanguard.com
Business Development Team
Email: biz.dev@go2vanguard.com